Welcome to 2 Roses Gifts & Flowers. By placing an order on our website (www.2rosesgifts.co.ke), you agree to the terms and conditions outlined below. Please read them carefully before making a purchase.

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1. General Use

• These Terms apply to all users of our website and customers making purchases through our platform.

• By using this website, you confirm that you are at least 18 years old or are accessing it under the supervision of a parent or legal guardian.

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2. Products and Availability

• All products are subject to availability. In the event a selected flower, item, or color is unavailable, we reserve the right to substitute it with an equivalent product of equal or greater value while maintaining the intended design.

• Images shown on our website are for illustration purposes. Actual arrangements may vary slightly depending on flower availability and seasonality.

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3. Pricing and Payments

• All prices are listed in Kenyan Shillings (KES) and are inclusive of applicable taxes unless otherwise stated.

• Full payment is required before any order is processed or delivered.

• We accept payments via M-Pesa, credit/debit cards, bank transfers, and other secure payment gateways provided on the site.

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4. Delivery Policy

• Same-day delivery is available in Nairobi and surrounding areas for orders confirmed before 3:00 PM.

• Orders placed after 3:00 PM will be delivered the next day or on your selected future date.

• Nationwide deliveries are done within 24 hours of order confirmation.

• Customers are responsible for providing accurate delivery details. We are not liable for delays or non-delivery caused by incorrect addresses or unreachable recipients.

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5. Order Cancellations and Changes

• Orders can only be canceled or modified if the request is made at least 2 hours before the scheduled delivery time.

• Custom or personalized orders may not be eligible for cancellation once production or preparation has begun.

• To request a cancellation or change, please contact our customer service team immediately.

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6. Returns and Refunds

• Due to the perishable nature of flowers and most of our gift items, we do not accept returns once an order has been delivered.

• Refunds may only be issued if:

  • The product delivered was significantly different from what was ordered.

  • The order was canceled in accordance with our cancellation policy.

• All refund requests must be made within 24 hours of delivery.

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7. Customer Responsibility

• You agree to provide current, complete, and accurate information for all orders placed on our site.

• It is your responsibility to ensure the recipient is available at the delivery location and time provided.

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8. Privacy and Data Security

• All personal information collected during the ordering process is handled with strict confidentiality and in accordance with our [Privacy Policy].

• We do not share, sell, or rent your data to any third parties.

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9. Intellectual Property

• All website content including logos, product images, and written descriptions are the property of 2 Roses Gifts & Flowers and may not be copied or reproduced without permission.

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10. Force Majeure

• We are not responsible for delays or failure to deliver due to circumstances beyond our control, such as natural disasters, strikes, traffic disruptions, or internet outages.