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PAYMENT INFORMATION
What payment methods do you accept?
We accept M-Pesa, Visa, Mastercard, and most major debit/credit cards. You can also pay via bank transfer upon request.
Is it safe to use my credit/debit card on your website?
Yes, our website uses secure SSL encryption to protect your payment details. Your information is processed safely through verified payment gateways.
Can I pay on delivery?
At the moment, we require full payment before processing any orders to ensure timely preparation and delivery.
How do I know if my payment was successful?
You’ll receive an instant confirmation email and SMS once your payment is successfully processed. If not, please contact our support team immediately.
Can I get a receipt or invoice for my payment?
Yes, an electronic receipt will be emailed to you automatically. You can also request a printable invoice for business or gifting purposes.
SHOPPING INFORMATION
Do I need an account to place an order?
No, you can shop as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive offers.
How do I place an order on your website?
Simply browse our collections, select your preferred product, add to cart, and proceed to checkout. You’ll be guided step-by-step to complete your purchase.
Can I schedule a delivery for a future date?
Yes, during checkout, you can select your preferred delivery date and even include a special message for the recipient.
Do you offer same-day delivery?
How do I know my order has been delivered?
How do I know my order has been delivered?
You’ll receive a delivery confirmation via SMS or email once your flowers have been successfully delivered.
